Frequently Asked Questions

Quick facts - When an order is placed on a Friday or over the weekend, the earliest it will ship is Monday.
Occasionally additional validation may be required for some orders which can delay delivery.
Once your order has been processed, you will receive an email confirming your order. If you believe you have placed and order with us and you have not received confirmation of your order please contact customer services on 0333 011 9646.
Please note that once your order is confirmed, we are unable to alter the delivery address.

When ordering through this site you will be guided through all the required information we need to process your order. Once you have completed your order, we will notify you of your purchase using the email you provide us. This email address will also be used to send you order status updates. You can also check the status of your order by contacting us here All electronic communication will be made using this email address so please ensure you update your email address if this changes so we can contact you in relation to any purchases. When completing an order, you will be agreeing to the terms and conditions of sale. Your statutory rights apply on all purchases.


For your security we only accept payments via PayPal where all data is transmitted encrypted via a secure TLS connection.
Prices are correct at the time of purchase and are subject to change without notice. Prices shown within this site include UK taxes. Any taxes in relation to countries outside of the UK are the responsibility of the individual purchasing from this site. We may from time to time offer promotions through this site in addition to offering promotions via our carefully selected partners. Any promotions do not affect your statutory rights. Promotions may be available for a limited time. Any such timings will adhere to the UK time zone. 


The cost of your shipping will be calculated based on the products you order. You will be advised on the cost of shipping before your order is confirmed, we use a number of partners for our shipping however our preferred and most used method is Royal Mail.

If you are not completely satisfied with your purchase or the goods that you purchased are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability. This policy does not affect your statutory rights.
Robertson Jessel & Co Ltd quality control department will check the returned product and will notify you of your refund via e-mail within a reasonable period of time. We usually process the refund due to you as soon as possible and, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product in full, and any delivery charges that were charged at the time of your order. We will refund any money received from you using the same method originally used by you to pay for your purchase. No refund or exchange will be offered on products that you return to us incomplete, damaged or soiled. 

It is the responsibility of the user to update the information we store. All communications will be made using the information that you have provided so it is important to update your details if any of them have changed. To update your details please log into your account using your username and password and click on the relevant links to your personal information in order make changes. We cannot be held responsible for communications being missed or lost if your details are not kept up to date. If you are concerned about your account details being out of date or potentially visible by other parties please contact ROBERTSON JESSEL & CO LTD.  Aston House, 5 Aston Road North, Birmingham, United Kingdom, B6 4DS
Registered in England – Number: 07940884 

Robertson Jessel & Co handle every order placed through this website (www.robertsonjessel.com) carefully to ensure your details are kept secure. We process every payment through paypal and at no time will you be required to enter personal details outside of our secure pages. As all payments are made through Paypal, Robertson Jessel & Co do not store your card details following a purchase within this site.

Cookies Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered users and ensure they can access the user only pages. If a user opts to disable these cookies, the user will not be able to access all of the content that a registration entitles them to.

We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.